OwnerListens has two types of users: Owners of businesses and Employees they designate to operate on their behalf (collectively referred to as “Owners”) and consumers (“Consumers”) who use the OwnerListens application to send messages to businesses. Owners and Consumers are collectively referred to as “Users”.
OwnerListens also has visitors who visit our web pages but do not use our services (“Visitors”).
Information Collection and Use
Non-Identifying Information & Personal Information of Visitors & Users
OwnerListens automatically collects information when Visitors or Users visit our web pages or when a User uses our services. We collect and record on our servers, logs from your web browser, including mobile browsers. This information includes the Visitor or User’s IP address, location, cookie information, and the pages you requested to view. This data is considered Non-Identifying Information unless otherwise required by all applicable law.
OwnerListens collects information when a Consumer uses our services to send a message to a business via an SMS or MMS, via email, or a via a web contact form. This information includes the User’s phone number or email address. This data is considered Personal Information.
How we use non-Identifying Information
OwnerListens uses Non-Identifying Information data in aggregate form only. This data may be presented to OwnerListens partners and third party providers, in aggregate form, for the purpose of improving services, and developing new services.
Personal Information of Owners
OwnerListens collects registration information when an Owner registers for a service or services. Such information includes: first and last name, username, password, email address, mobile phone number, name, and address and phone number of business. This information may be provided by the User or by their employer or an authorized representative of their employer who is registering for or using the the service. This information is considered Personal Information.
How we use Personal Information
The Personal Information Owners provide will be used to set up a user account to use OwnerListens’s services including communicating with customers, replying to customer messages, and improving the content of the site. Personal Information will be used to contact the User with messages about their use of the services. There is no opt out option from these messages other than ceasing to use OwnerListens’ services altogether.
Personal Information may also be used to contact Owners with mailings, email or paper, marketing material, and other relevant information that may be of interest. An Owner may decide at any time not to receive such communications from OwnerListens. All such communications will include the opportunity to unsubscribe from future messages.
Consumer Personal Information will be used to deliver messages to and from Consumers. It may also be used to contact Consumers with relevant information in the 24 to 48 hours immediately following their message to a business. All such communications will include the opportunity to unsubscribe from future messages.
OwnerListens may combine non-identifying data with personal data for analysis and improvement of our services and development of new services. We may combine the data without aggregating it to serve specific users based on their individual preferences or restrictions.
All activity on the site, whether by a browsing User or a registered User is recorded on our servers automatically.
Data on browsing activity is automatically sent by the User’s browser whenever you visit any website. This data, known as “Log Data” includes information such as browser type, IP address, originating webpage, pages visited on our site, time spent, information requested, access times, dates and durations, and other data.
This data is used to monitor and improve upon the efficiency, speed, and accuracy of our services as well as to improve upon our user interface and other front end and back end functionality. OwnerListens also uses the data for compliance purposes, to verify User adherence to the OwnerListens Terms of Service (“Terms”), and to all applicable laws. OwnerListens does not consider Log Data as Personal Information, however it may be aggregated and analyzed for the purposes stated above in regards to Non-Identifying Information.
Owners that are signed up for OwnerListens’s services may be able to see the content, date, phone number, name, and time of messages sent to them by Consumers. Owners signed up for anonymous messaging will not be provided by OwnerListens with the ability to see the Consumer’s name, device ID, phone number, or location unless the Consumer explicitly approves or requests otherwise in writing. Owners will not be provided by OwnerListens with the Consumer’s device ID, or location unless the Consumer explicitly approves or requests otherwise in writing.
Consumers will be able to see the business name and the content of the messages sent to and from the business to their device. OwnerListens will not provide Consumers with any information that personally identifies Owners unless explicitly requested to do so, in writing, by the Owner.
Users may choose to share additional private information in the content of their messages. OwnerListens recommends carefully guarding such information and using caution and judgment when deciding to disclose any identifying information. OwnerListens will not be responsible for any private information disclosed by Users in the messages they exchange.
OwnerListens may route messages and their content to an email address or phone number provided by Owners. The email and phone number are as reported by the Owners and are not independently verified by OwnerListens. As such, it is possible that an erroneous email address or phone number have been provided, or that a business has been fraudulently claimed by someone providing false credentials or false phone numbers or email addresses. In such a case, messages to businesses may be sent to the fraudulent party. Users should thus exercise caution when sending any private information in their messages.
OwnerListens employees may have access to Users’ messages and Personal Information as well as Non-Identifying Information for the purposes of providing services and improving, modifying Services, and developing new services and products.
Accessing, changing or removing your information
You may request at any time for your Personal Information to be changed or deleted from OwnerListens. To do so please email [email protected] or [email protected]. You may also text your request to 650-825-1166. Since we often do not have much Personal Information about you, we may need to ask you additional information to identify your record.
For example, if you send us an email but we do not have your email, only your phone number, we may ask you to provide that number so that we can erase it and the information associated with it.
Personal Information voluntarily shared, by the User, with an OwnerListens Owner can only be erased from our systems by us. It cannot be erased from that Owner’s receiving system (e.g. email, phone) by OwnerListens. You must contact the Owner directly in such cases. For example, if you sent a text through our system and that text is handled by a customer service ticketing system, OwnerListens can erase the text from our system but to erase the ticket from the ticketing system, you must contact the Owner you sent it to.
Owners with an active OwnerListens account may also change their Personal Information by logging into their Dashboard.
Personal Information of Consumers sending messages using an anonymous version of our service, will be deleted periodically and no later than 12 months from when it was submitted.
Please email us at [email protected] or [email protected] or text 650-825-1166 to:
Request access to information OwnerListens has about you
Correct any information OwnerListens has about you
Delete information OwnerListens has about you
international and cross state transfer
Protection from Phishing
OwnerListens keeps your information safe to protect you from phishing and identity theft. OwnerListens will never request your private information in an unsecure, unsolicited email. If you receive an email from us asking for your username, password, credit card or other payment information, social security, or driver’s license ID numbers, do not reply and notify [email protected] immediately. To learn more about phishing and how to protect yourself go to the Federal Trade Commission’s website: www.ftc.gov
Aggregate Information and Non-Identifying Information
OwnerListens may, from time to time, share aggregated information that does not include Personal Information and may disclose Non-Identifying Information and Log Data to third parties for marketing, industry analysis, demographic profiling, and other purposes. Aggregated information shared in these contexts will not contain Personal Information of Users.
Third Party Services
OwnerListens uses third party services to enable services it provides to Users. Examples include hosting services, Google Analytics, Google Places API, blog hosting, and more. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP.
Disclosure for Legal Reasons
We may disclose your information if we believe that it is reasonably necessary to: comply with a law, regulation, or legal request; to protect the safety of any person; to address fraud, security, or technical issues; or to protect OwnerListens’ rights or property.
The user password is in place to protect you from unauthorized access to your account and retrieval of Personal Information without your consent. It is the User’s responsibility to diligently protect their password by not disclosing it, limiting access to the place you store your password, and logging off the site when done using.
Be advised that transmission over the Internet is never 100% secure. There is no known way to completely protect from unauthorized entry, hardware failures, software failures, or other compromising activities that may jeopardize the security of User information.
Policy Toward Children
OwnerListens Inc. does not target or knowingly approach children under the age of 18. Contact us immediately at [email protected] if you are a parent or guardian and think a child has provided us information without your consent. We will take the necessary steps to delete information submitted by a child.
Both OwnerListens and IMPOWER.solutions have Facebook apps. Facebook requests basic information which allows allows OwnerListens to retrieve some basic information from your Facebook profile. OwnerListens also specifically requests permission to message on behalf of your Facebook page, access your Facebook page's inbox and manage Calls To Action.
The most current version of the policy will be available at http://ownerlistens.com/legal.