IMpower Customer Support Texting
Texting reduces support costs and time to resolution by 20-50%. With an average score of 8.7, it's the highest rated support channel beating calls, emails, and live chat.
- Text enable your existing support line
- Templates and auto replies for faster, streamlined responsiveness
- Seamless integration with Facebook Messenger
- 'Learns' over time and can automate or semi-automate replies (aka chatbots)
- Integrations with common helpdesk software such as Zendesk, Desk, Avaya IPOCC
"The texting channel is a win for our customers and our agents. Good stuff"
James Stillman, Head Customer Champion, Man Crates