"OwnerListens has bridged the gaps in chatbot marketing strategy by linking them with already existing messaging platforms, helping businesses and customers instant message with each other safely and at scale"

"In the past two years, as messaging took off, OwnerListens has also been adding support for multiple instant messaging platforms and apps, from Twitter to WhatsApp to WeChat"

"OwnerListens helps businesses resolve customer issues via text messaging before they churn, turn to competitors, or sometimes worse -- post negative reviews to social media sites"

"At OwnerListens, we help companies communicate with their customers via text and instant messages. Listening to customers is built into our DNA"

"ratings are helpful in the case of the simplest, most basic services, when there is less complexity and less learning and training inherent to the task. For more complex and complicated tasks and services, though, there is no substitute for effective supervision"

"Business communication is what a lot of people dread the most… It’s a sucky experience. Bots are going to change that."

"The OwnerListens platform serves as an alternative to popular review sites like Yelp, giving consumers a way to connect with businesses privately, via SMS or instant messaging, before heading online and posting their opinions for the world to see"

"Big businesses who want to message with customers can take months to put together a program that fulfills all their needs, but SMBs can move faster to take advantage of this revolution in communications"

"[OwnerListens] was established to help provide businesses of all sizes with real-time customer feedback, preemptively solve service issues, and head off negative reviews"

"We live in the future now, where reviews live forever. Where a few lil’ red stars can make or break your business. OwnerListens, a startup that spun out of a hummus shop in Palo Alto, is trying to give customers a more direct alternative to Yelp"

"Owner Oren Dobronsky noticed that patrons would usually request to speak with him to leave positive or negative feedback — but he wasn’t always around to hear it. Dobronsky also came to the conclusion that it’s easier to offer incisive feedback (highly valuable for any business) in an anonymous setting. He’s got a point."

"Business owners who aren’t collecting data are facing a major opportunity cost. Even when the data is readily available, businesses seldom think to capture it. This process requires upfront planning. Once the right systems are in place, however, business owners can focus on collecting the exact information that they need."

"Launched in September 2011, OwnerListens helps customers leave feedback for business owners in safe, private interactions"

"OwnerListens has accumulated [more than 10,000] businesses and restaurants in its database and has a slew of investors, including Menlo Ventures, Promus Ventures, Commerce Ventures, Subtraction Capital, and angels Steve Blank, Jeff Epstein, Cary Rosenzweig, and Marc Abramowitz"

"Auto-replies that set the right expectations for response times are key to avoiding angry customers. Use a tool like HubSpot or Buffer for publicly posting on all social networks in one shot, and a tool like OwnerListens for replying to private messages in one place. Commit to a wait time that you can manage, but remember that speed is king"

"OwnerListens enables businesses to respond to customer complaints quickly and privately through its mobile platform. Businesses prompt their customers to send all different types of questions and suggestions — from “Why wasn’t the ice machine working?” to “The waiter forgot my water!” — to their managers via SMS. Managers receive these messages in real-time, and they can often respond by text before the customer has even left the business"

"When you're faced with negative reviews on social media, apologize publicly and follow up privately."

"Among those [Facebook] partners is San Francisco-based OwnerListens, a platform that lets businesses route customer messages from a variety of platforms – text, Twitter, WhatsApp, Kik, Facebook and others – into a single point of contact."

"With OwnerListens’ suite of tools built especially for bots for Messenger,any business can now use Messenger to chat live with customers and do so safely and at scale. Improved customer experiences include multiple responders, automated, context-aware replies, templates, DIY Calls to Action (CTA), off hours settings, CRM integrations and more"

"OwnerListens is a customer-service interface app that allows businesses to respond quickly to customers by analyzing their messages and complaints — and routing them to the right person for an answer. The goal is to keep customers from running to Yelp, TripAdvisor or other similar sites and writing a negative review."

"What I love most about being an entrepreneur is something I call the founder high. That's when a customer tells you that you created something that delighted them, excited them and made their lives better."

Article in Hebrew